These are the plain-English terms for using CareTrack. By creating a CareTrack account (via the onboarding form at /caretrack/onboarding), you agree to these terms.
1. Who provides CareTrack
CareTrack is a compliance-tracking service for licensed North Carolina family care home operators. By using the service you confirm that you are authorized to enter into these terms on behalf of the facility you operate or administer.
2. Free trial
CareTrack is offered at no charge during an introductory period. During the free trial, you may sign up, enter your staff roster, and use the full compliance calendar, email alerts, and audit-export workflow without entering payment information.
You may convert to a paid plan at any time by selecting one of the tiers described on /caretrack/pricing. You may also cancel at any time and request a full export or deletion of your facility data before your account is closed.
3. Acceptable use
When you use CareTrack, you agree to:
- Provide accurate facility and staff information. CareTrack’s compliance alerts depend on the dates and training types you enter; incorrect entries are not a basis for any service warranty.
- Use CareTrack only for lawful NC family care home compliance purposes in connection with the facility you register.
- Not attempt to reverse-engineer, scrape, or resell the service, and not attempt to access other operators’ accounts or data.
- Not use CareTrack as a system of record for resident protected health information (PHI). CareTrack tracks staff credentials, training expirations, and drill logs — it is not designed or warranted for clinical PHI.
4. No professional advice
CareTrack tracks dates, generates reminders, and produces audit-format reports. It is not a substitute for legal, medical, or North Carolina DHSR regulatory advice. Operators are responsible for verifying current requirements with their DHSR regional consultant and for any facility decisions they make based on CareTrack outputs.
5. Email and SMS alerts
Compliance reminders are delivered on a best-effort basis. CareTrack is not liable for missed alerts caused by operator email configuration, spam-filtering, mailbox-provider delays, mailing-list moderation, or any other delivery issue outside our reasonable control. Alerts are queued and retried for a defined window; an operator should not rely on a single alert as the only trigger for a renewal action.
6. Service availability
We aim for reasonable uptime but CareTrack carries no service-level agreement (SLA). Planned maintenance windows are communicated in advance, when feasible, to active account holders by email. We do not guarantee uninterrupted access.
7. Account termination
You may close your CareTrack account at any time by emailing the contact below and requesting deletion. We may suspend or terminate accounts that violate these terms, including the acceptable-use provisions, with or without notice depending on severity. On termination, your facility data is removed from our active systems within 30 days.
8. Changes to these terms
If we make material changes to these terms, we’ll update the effective date at the top of this page and notify active CareTrack account holders by email. Continued use of CareTrack after the effective date of a change indicates acceptance of the updated terms.
9. Governing law and contact
These terms are governed by the laws of the State of North Carolina. Questions, deletion requests, or complaints: email support@caretrackapp.com.